Customer Care

The care and attention to detail that goes into every Green & Frederick creation is reflected in our attitude toward our Customer Care.

We want to ensure that every Green & Frederick experience is a pleasure, and have provided easy to follow guidelines on everything from our Delivery & Returns procedures, to Your Security to how to find your correct Ring Size.

We hope you will take the opportunity to acquaint yourself with all the information sections below, especially our Frequently Asked Questions section, where you should find the answers to any queries you may have.

If you have difficulty with any part of our site, or would like more information regarding our products and services, please do not hesitate to contact us.

Allisa Gracen
Customer Liaison
allisa@green-frederick.co.uk


Our Guarantee

Green & Frederick recognize that your needs are unique.

We will always do our utmost to ensure that you receive your Green & Frederick purchases on time and in perfect condition.

Green & Frederick are so confident in the quality of our jewellery that if for any reason you are not entirely satisfied with your purchase or, if it is damaged or unsatisfactory in any way, provided the item has not been worn and is in its original packaging, we offer An Exchange or Full Refund Within Fourteen Days.

Every item of jewellery is dispatched by Special Delivery via the Royal Mail and is presented in a
Green & Frederick jewellery pouch, specially designed for storage and travel.

If the item is a gift, presentation boxes are also available and we ask that you include your request for a presentation box when placing your order.

Green & Frederick are justly proud of our reputation for excellence both in the quality of our jewellery and the high standard of service we provide. Please do not hesitate to Contact Us if you have any concerns regarding your purchase.

A thing of beauty is a joy forever ? Welcome to Green & Frederick.


Your Security

At Green & Frederick your personal details are safe.

Green & Frederick use the industry standard method of protecting the information you pass on: SSL (Secure Sockets Layer).

Put simply, every time you enter a secure page, such as My Account, where personal details are entered, SSL is activated and a lock symbol appears on your browser. Then, any details you provide are encrypted - scrambled and coded, not once, but twice, and then only the Green & Frederick computer can decode the information.

You can inform us of any changes in your details, by e-mailing us at allisa@green-frederick.co.uk

If you have any queries or questions regarding your security not covered in the Frequently Asked Questions section, please do not hesitate to Contact Us by e-mail, telephone, or post.

We hope that you will find every visit to our Green & Frederick site a pleasure and free of concern.


Your Privacy

At Green & Frederick discretion is our maxim.

We are aware that the information you send to us is private and given in confidence.

The details you entrust to us will be treated with the utmost respect and will only be used for the specific purpose of processing orders and sending information that is relevant to you.

You can also feel secure in the knowledge that we are registered under the Data Protection Act, which governs the way in which companies deal with all data relating to their customers.

E-mails

At Green & Frederick, we are private e-mail users ourselves, so we understand how annoying it is to be inundated with unwanted mail.

However, at times it will provide a necessary and valuable link between us.

We will need to contact you:

  • To notify you when new pieces or new collections arrive
  • finally, when we have information from companies of similar quality that we feel might be of interest to you.

If you would prefer not to receive this information please Contact Us by email at any time.

We hope that you will take great pleasure in selecting from the Green & Frederick collection, safe in the knowledge that your information and purchases are entirely secure.

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